Our T&Cs
We are a lovely bunch but we will always do what's needed to protect ourselves and our business.
- Our team deserves to be treated with respect. You will be asked to leave the salon should you make any member of our team feel uncomfortable. We do have security services to call upon if required.
- New clients will be asked for pay a 50% of the service cost when booking. The amount must be paid via card or cash before an appointment is secured. Should you not attend your appointment the deposit will not be refunded. We understand that life happens and sometimes you will need to reschedule your appointment, that's ok, we will move your holding deposit onto your next appointment.
- You will receive a text to confirm your booking as soon as it is made in our system and then 48 and 24 hrs before your appointment.
- Unfortunately, we have had clients that for whatever reason (we simply think its rude ) that do not show up to their appointment. If you book out one of our stylists for 2 hours and then don’t show up it has a massive financial effect on our business and doesn’t give us a chance to contact a client that may have been waiting for a while for an appointment. So, if you can’t make your appointment or need to amend it, please do the decent thing and let us know! You can call the salon at any time 9437 4762 and leave a message - all of our messages are time stamped . We do not accept face book messages / DM as a method to amend or cancel appointments. If you don't call to let us know that you won't be attending your appointment, you will forfeit any holding deposit and you probably won't be able to get another appointment with us.
- Please arrive with clean hair. From a hygiene point of view, it's really unpleasant and unhygienic for our team to have to work with dirty hair and you will not get the best results. Please ensure that your hair has been washed (as a maximum) 2 days before. Please use shampoo. Parents with a child/teen booking please check that your child's/teens hair is clean, lice free and detangled. If we need to wash / de tangle extra time is required, which will be charged for and may result in us not having the time to complete the service, you booked for. Should these circumstances arise, you will still be required to pay for the service you booked.
- If you are unhappy with the service that we have provided, please let us know straight away. We believe that a 7 day window is more than enough time for you to have decided if we have made a mistake. We deal with all reasonable and valid complaints sympathetically and will always offer solutions. However, we will not be intimidated by threats to go to social media, Consumer Affairs or legal action.
- We thank you in advance for your understanding.
